Food Safety and Allergy Acknowledgement

By placing an order with Under Cover Chef, the customer acknowledges and agrees to the following:

• The customer is solely responsible for informing Under Cover Chef of any food allergies, sensitivities, dietary restrictions, or medical conditions affecting anyone who may consume the products provided.

• While Under Cover Chef makes reasonable efforts to accommodate dietary restrictions and minimize allergen cross-contact, meals are prepared in environments where common allergens may be present, including but not limited to dairy, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame.

• Under Cover Chef cannot guarantee that any product is completely free of allergens or cross-contamination.

• The customer assumes all risk associated with undisclosed allergies, sensitivities, or dietary restrictions.

Cancellation and Refund Policy

Due to ingredient purchasing, production scheduling, and preparation commitments, the following cancellation policy applies:

• Orders may be cancelled for a full refund if written cancellation is received no later than 12:00 PM Pacific Time on the Tuesday immediately following order placement.

• Cancellation requests must be submitted in writing via email by the original purchaser to michelle@under-coverchef.com.

• Orders cancelled after the cancellation deadline but before food preparation has begun may be eligible for a partial refund or account credit at the sole discretion of Under Cover Chef.

• Once ingredients have been purchased or food preparation has begun, refunds may be reduced to reflect ingredient costs, labor, and administrative expenses already incurred.

• No refunds will be issued for completed orders, delivered orders, personal taste preferences, or failure to comply with delivery requirements outlined below.

• Customers who experience issues with missing items, damaged products, or order inaccuracies must notify Under Cover Chef within twenty-four (24) hours of delivery for review and resolution.

Delivery Terms and Transfer of Responsibility

Under Cover Chef offers delivery through one of the following customer-selected methods:

1. Customer present to receive delivery.

2. Delivery to a customer-provided cooler or insulated container.

3. Delivery directly to the customer's refrigerator using provided access instructions or entry codes.

The customer agrees that:

• The customer is responsible for providing accurate delivery information, access instructions, gate codes, and any necessary entry details.

• The customer is responsible for ensuring pets are secured and that delivery can be completed safely.

• Ownership and responsibility for the food transfers to the customer immediately upon:

  • handoff to the customer;

  • placement in the designated cooler or drop location; or

  • placement in the customer's refrigerator or home as authorized.

• Under Cover Chef is not responsible for food spoilage, theft, contamination, temperature abuse, or product degradation occurring after delivery has been completed.

• Failure to be present for delivery, failure to provide the agreed delivery accommodations, inaccessible properties, incorrect addresses, or inaccurate access instructions may result in cancellation of delivery without refund.

General Terms and Conditions

• Under Cover Chef reserves the right to substitute ingredients or modify menu items due to seasonal availability, product quality concerns, supplier shortages, or market conditions while maintaining the overall integrity and quality of the meal.

• Prices, menus, and offerings are subject to change without notice.

• Payment in full is required prior to order confirmation unless otherwise agreed in writing.

• Chargebacks or payment disputes initiated without first providing Under Cover Chef an opportunity to resolve the issue may result in refusal of future service.

• To the fullest extent permitted by Washington law, Under Cover Chef's total liability arising from any claim related to products or services provided shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

• Under Cover Chef shall not be liable for delays or inability to perform services resulting from circumstances beyond reasonable control, including severe weather, natural disasters, road closures, utility outages, supplier shortages, illness, or other emergencies.

• These terms shall be governed by and interpreted under the laws of the State of Washington, and any legal action arising from services provided by Under Cover Chef shall be brought in the courts of Pierce County, Washington.

• By placing an order, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.